Billing
How will I be bill for services?
For web hosting account, we only bill customer on annually basis from the date you have sign up.
How will I be bill for additional bandwidth?
Our system will automatically calculate your bandwidth usage every end of the month. If it finds, you are using more then the free monthly data transfer, you will receive a additional invoice with regards to your additional bandwidth usage.
How can I made payment for the additional bandwidth?
You can make payment once you received the invoice. If there is available credit in your account, our system will automatically deduct from your account.
Can I upgrade/downgrade my account?
Yes, we allow you to upgrade your account to the next suitable package that you want. There will be a prorate charges incurred. However, we do not offer downgrade from your current package.
Am I locked in to a contract?
No. You may cancel it anytime. However, we do not suggest customer to cancel their account. If it is likely due to service, we suggest customer to open a support case for us to look into it.
Technical
What are your nodes specifications?
Our servers are powered with:
Dual Intel Xeon E5 8 Core Processors
128GB DDR3 RAM
LSI Raid Controller
Cluster Replication & Self healing storage
What are the programming language supported by your server?
Our server support PHP, Pear, Ruby and Python.
What database does your server support?
Our server support MySQL and PostgreSQL. Customer can access the SQL management from their cPanel console.
Do you backup customer account?
Yes. We do backup our customer account and content on weekly basis and save two (2) weeks latest backup copy.
Will I be able to fully utilize my monthly free data transfer
Yes, it is possible. There are few things that will contribute to data transfer.
If your website has a high number of visits
IIf your website has a huge size of picture that is not optimised for web.
IYour website is not compress
