Myduniahosting's Acceptable Use Policy (AUP)

Rafatech System Sdn Bhd (hereinafter referred to as "Myduniahosting") is a corporation organized and existing under the laws of Malaysia and having its principal executive office at No. 26-1, Jalan Tasik Utama 10, Medan Niaga Tasik Damai, 57000 Sungai Besi, Kuala Lumpur.

Myduniahosting is committed to providing services at a standard of excellence commensurate with the best practice in the industry.

Myduniahosting's primary goal is to preserve the value of the Internet as a resource for information and free expression and respect the privacy and security of Internet users.

Myduniahosting values itself as a responsible hosting provider and strongly discourages irresponsible practices, which degrade the usability of network resources and thus the value of Internet services. This Acceptable Use Policy (AUP) specifies the actions prohibited by Myduniahosting.

Myduniahosting reserves the right to modify the policy at any time, effective upon posting of the modified Policy to this webpage. Use of Myduniahosting services is conditional upon acceptance of AUP. It is the Customer's responsibility to regularly check for modifications. (Customers, users, and visitors are referred to collectively as Customer).

1. Complaints and disputes

All abuse complaints and disputes on issues not listed in our AUP will be dealt with according to the laws of Malaysia. The court of Malaysia shall have exclusive jurisdiction in the event of disputes resulting from or relating to any complaints, disputes or agreements between the Customer and the complainant. Should the complainant agree to leave the dispute decision to the laws of Malaysia, the complainant shall accept that Myduniahosting as the content hosting provider cannot be held liable for any consequential, incidental, exemplary, punitive or multiple damages. Until the decision of the dispute is made known, Myduniahosting reserves the right to continue providing the services to the Customers

2. Suspension of services

Suspension of services may be caused by abuse and violations of system or network security. These offences may result in suspension, cancellation or criminal and civil liability. Using Myduniahosting's network, services, or systems to store or send content which is illegal according to the laws of Malaysia is not permitted for any reason. Examples of system or network abuse or security violations include, without limitation, the following:

Hacking

Unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network.

Unauthorized monitoring

Unauthorized monitoring of data or traffic on any network or system without express authorization of the owner of the system or network.

Interference

Interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks.

Forging

Forging any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.

Offensive material

Use of Myduniahosting service to transmit any material (by e-mail, uploading, posting or otherwise) that threatens or encourages bodily harm or destruction of property.

Fraud

Use of Myduniahosting service to commit fraud which includes and is not limited to fake investment websites, speculation websites, fake banks and investment institutions.

Virus, trojan and malware distribution

Use of Myduniahosting service to distribute Viruses or any other forms of data which can cause considerable harm to any network. Using or storing any type of software which is designed to or is likely to abuse or negatively impact Internet service, including, but not limited to, portscanners, hacking tools, ping flooding programs, security/root exploits, packet sniffers, and spam software.

Terrorism activities

Use of Myduniahosting services to promote terrorist activities which include and are not limited to forums for terrorists, personal websites for terrorists, audio, photo and videos of terrorist activities.

System resources overload

Overload of Myduniahosting services until the system performance or other customers' business is affected which including and not limiting to CPU resources overload, bandwidth overload, memory resources overload, MySQL connections overload and massive email spamming by scripts.

Spam (UNSOLICITED EMAIL)

Customer shall not transmit or disseminate unsolicited commercial e-mail (UCE), or unsolicited bulk messages (Spam), including advertisements, informational distributions, and charitable or other solicitations. Nor shall Customer utilize UCE or Spam to promote or benefit any sites or businesses that are located on the Myduniahosting network, nor to collect responses from UCE or Spam regardless of whether sent over the Myduniahosting network. Do not violate the CAN-SPAM Act of 2003. Do not send E-Mail Marketing Messages or facilitate E-Mail Marketing, even if such conduct is CAN-SPAM compliant. Do not host or allow to be hosted any site or information that is advertised by E-Mail Marketing, even if such conduct is CAN-SPAM compliant. Customer may not send or attempt to send e-mail messages or transmit any electronic communications using a name or address of someone other than Customer for purposes of deception. Any attempt to impersonate someone else by altering source IP address information or by using forged headers or other identifying information, including the domain name is prohibited. Any attempt to fraudulently conceal, forge, or otherwise falsify Customer's identity in connection with use of the Service is prohibited. Confirmed Opt-In (also known as Double Opt-in), is the only method we allow for the e-mail lists operated by our customers.

Child pornography child pornography

Includes related material, such as simulated child pornography, non-nude child pornography, or sites linking to such material, whether it is determined to be legal or not. Offenses of this nature will be reported to the federal authorities and prosecuted to the fullest extent of the law. Customer is held fully responsible for any misuse of account regardless of whoever committed the act.

Russian Business Network (RBN)

The Russian Business Network (commonly abbreviated as RBN) is a multi-faceted cybercrime organization, specializing in and in some cases monopolizing personal identity theft for resale. It is the originator of MPack (software) and an alleged operator of the Storm botnet. Due to the threat of RBN, Myduniahosting does not accept any customers from Eastern Europe countries such as Belarus, Bulgaria, Czech Republic, Hungary, Moldova, Poland, Romania, Russia, Slovakia and Ukraine. Should Myduniahosting discovers any customers from Eastern Europe countries or login from Eastern Europe IP, we reserve the right to suspend the account pending further investigation which may lead to account termination.

Storage device

Using a shared hosting account as a backup/storage device is strictly not permitted. Shared hosting accounts are meant for hosting Customer's website content.

Internet Relay Chat (IRC)

IRC is well-known for being a platform for a Command and Control or "C&C" type of technology, where malware that was placed (or downloaded and ran) on a machine on local network connecting outbound, "beaconing" back to the C&C server (generally just an IRC channel with a password) so that the Master of the malware could control the other computers known as a botnet.

Game hosting server

Myduniahosting strictly prohibits clients from hosting game servers on shared hosting. Game servers are only allowed to be installed and hosted on Windows Hyper-V based virtual private server (VPS) or dedicated servers platforms only. Please contact sales for more information on both solutions for hosting game servers.

Distributed Denial of Service (DDoS)

No Myduniahosting resources and servers may be used to perform any form of DoS attacks. If a server is being attacked by any form of DoS, the said account will be terminated with immediate effect. Customers may subscribe to our anti DDoS protected network to have the account re-activated and protected from further attacks. If the attack continues and goes beyond the limit where our DoS protected network could mitigate, Myduniahosting will null-route, ACL or otherwise suspend the services in its entirety to maintain quality of service for other Customers on our network.

TOR hosting server

Use of Myduniahosting network or hosting to host "TOR" hosts / Onion network is prohibited as it may cause IPs in the same network to be blacklisted.

3. Free DNS hosting

As a courtesy for customer trust, MYDUNIAHOSTING provides a Free DNS hosting service to all our customers who have registered and currently have an active domain with us. All customers who are currently using our Free DNS hosting are bound to the below terms and conditions:

1. Customers are not allowed to add any DNS thirds than their domains.
2. Customers are allowed to host up to 10 DNS records per domain.
3. Myduniahosting does not hold the responsibility for all the records which are hosted inside our Free DNS hosting.
4. Myduniahosting does not responsible for any record lost or deleted even though we continuously backup our DNS server.
5. Myduniahosting has the full rights to charge customers for any DNS record restoration.

4. Investigation & cancellation of services

Myduniahosting reserves the right to disable service or terminate service and/or to remove content in order to investigate suspected violations of this AUP. Myduniahosting at its best effort will notify any customers of any violation so that the customer can investigate the case and provide necessary explanation or solution. Failure to respond to email from our abuse department may result in the suspension or termination of services. In some critical cases, Myduniahosting reserves the right to disable or terminate service without first given notice if the violation affects the entire operation. If the explanation or solution is accepted, customer is given a warning and/or incurs an abuse fees. If Myduniahosting feels as though this first offense was a deliberate attempt then the account and all associated accounts will be closed without warning and without a refund. Myduniahosting does not issue refunds for terminating service due to any of the causes specified above. Dedicated Server or Websites with unresolved Abuse or AUP matters which are not responded to within 10 days will be considered abandoned and will be deleted from the offending account.

Myduniahosting reserves the right to refuse service to anyone. Any material that, in our judgment, is illegal, of threats or violates our terms of service in any manner may be removed or suspended from our servers with or without notice.

For Resellers: We will suspend the site in question and will notify you to take action. If Customer's account has repetitive occurrence of this type, it may result in the immediate termination of Customer's account.

For Direct customers: Customer's services will be terminated with or without notice.

5. DDoS attack policy

There has two situation of DDoS attacked whic is being attacked and attacking others.

DDoS attacking (being attacked)

1. If a server's IP is being DDoS, the said DDoS IP will be null routed/blackholed for a minimum of 24-48 hours.
NOTE: For servers with Anti DDoS subscribed, the mitigation process will be automatically performed and a notification will be sent to the server owner. Take note that the IP under mitigation would be IMCP disabled as part of our mitigation strategy. Therefore the said server will appear to be unreachable when PING is performed.
2. The server hosting will only be released until it is relocated to a different network segment that has minimal DDoS mitigation service to try and protect the server from the current DDoS attacks.
3. If there is a second recurring DDoS attack, the server will be suspended to prevent a major network outage on all network devices and servers. A one time fee of USD99 is applicable to perform null route/ blackhole on the server to reinstate the server.
4. Should the same server is to be attacked for a third time, Permanent Suspension will be enforced and hosting subscription will be terminated with no refund.

DDoS attacking (attacking others)

1. If a server is found to be sending out attacking DDoS packets, the server will be put under suspension with the IP being null routed / blackholed immediately. Customer will be alerted and will be required to investigate and perform the necessary fix on the compromised server. In order to do so, our support engineers will extend the ability for the server owner to connect the server's RDC or SSH connection. Server will be reinstated upon confirmation that the root cause for the outgoing attacks are fixed and cleared.
NOTE: For Co-Location Server hosting, server owners will be required to send their engineers onsite to the data center to perform the investigation and necessary fix before the server is reinstated.
2. The server hosting will be terminated and a Permanent Suspension notice will be sent to the server owner for any reoccurring outgoing attacks.

Notes:

1. For Shared Hosting subscriptions, the first DDoS attack (incoming or outgoing) will be considered coincidental and will be released after 24 – 48 hours.
2. If the account is attacked for the second time, a permanent suspension will be performed for the said subscription.
3. There will be no plea upon the final decision on the Permanent Suspension. The customer may request the data backup link.
4. An anti-DDOS subscription is only applicable for the IP that is mitigated. Clients are recommended to subscribe to the Anti-DDoS protection for all IP addresses under their server subscription. You may contact Sales for a discounted quote.